FAQ

Installation

 

How do I install an iron door?

Installing an iron entry door is a difficult task. It requires specialized tools and a vast knowledge of the construction field to complete. It is recommended that you can a trusted, experienced contractor to install an iron door. They know how to handle the framing, the trim work, painting, caulking, and other aspects of an iron door installation.

Do you offer an installation service?

You may know someone who has a contractor they trust that would be willing and able to install a new iron door at a competitive price as well.

I am building a new home, how will this work?

The installation of an iron door is even easier during the construction of the home. Once the proper measurement sare taken for the framework your contractor can do the installation. The doors can be hung on the frame and installed, then removed to store until it is time to install. This keeps the doors from getting damaged during the construction of the home. In addition, this method allows you to have the framework ready, so all you need to do is rehang the doors. Make sure you choose appropriate entry flooring, as the doors will need to be able to swing freely when being opened and closed.

Can I install one of your doors in my existing home?

Absolutely.If you are looking to increase the value of your home, the installation of an iron door is a great way to achieve this goal. Our installation instructions, which include how to properly remove your old door, are very detailed in order to improve the success of your door installation. It is common to replace old doors with iron doors, and is a task easily accomplished by a professional.

Do you have a door that will fit my existing door opening?

Although there are many doors available, many of which will fit your current frame size, we recommend you choose the door you like first. If minor adjustments need to be made to fit the door into the space, a contractor will have no issues with doing so. This way, you are provided with a door you love, and not settling for something just because it fits the frame you already have. Besides, with an iron door, your current frame may need to be reinforced anyways, as level sturdy framework is essential in having a quick and simple installation.

How do I take the door opening measurement?

The measurement of the door is, perhaps, the most important aspect of installing a new iron door. Having an accurate measurement can ensure simplicity of the installation and quality of the finished product. You want to measure the rough opening, about an inch wider and taller than the door frame, which allows room for adjustments to be made to ensure the door will work properly. We recommend having your contractor make the measurements to ensure a perfect fit.

How much will it cost to have my door installed?

Each contractor makes the decision about what they charge for a door installation. Choosing a highly skilled contractor, who believes this to be an easy task, could decrease the cost. We estimate that the installation of new iron doors is anywhere from $100 to $500. This can vary depending on the size of the door you choose. For instance, a single iron door installation is much easier and less expensive than a set of double iron doors. Discuss your wants and needs with your contractor and they will be able to provide you with a more accurate estimate.

How do I find a contractor that will install an iron door in my area?

Finding a contractor is relatively simple. You can conduct a Google search the keyword "door installer" online to find local contractors, use other online resources, check the local phone book, or ask friends for recommendations. Most contractors will take the time to make a few extra dollars, as the installation of new iron doors – for them – is a quick and simple job.

How long will the installation take?

The installation time will vary anywhere from 1 hour to 8 hours. If the frame is ready for installation, the hanging process is fast, including the trim work and finishing touches. If the home is older, it is often unknown what the underneath of the frame looks like. There could be more time involved in replacing older pieces of the door frame, but either way, the process is typically pretty quick. The most time should be spent on the painting details and trim work to enhance the look of your front entry.

 

Care & Maintenance

 

How do I clean the glass?

You can open the hinged glass door and use household glass cleaner with a soft cloth for cleaning the glass. This will help remove dirt, dust, smudges and fingerprints.

How does the glass on your iron doors open?

Depending on the type of door you have, the glass opens using a twistable pressure latch or a movable thumb latch. Both methods require that you twist or flip a latch to release the glass panel, which is convenient for cleaning, allows fresh air to come in, and provides security when answering the door.

How do I clean the door?

Because the doors are finished with protective and decorative finishes, it is best to use a non-abrasive cleaner and soft cloth to wipe the door down. Do not use powerful solvents, as this can remove the finishes and dull the door over time. We recommend Oil Soap diluted with water.

Is rust a concern for iron doors?

Being exposed to outdoor elements for a long period of time, all steel will eventually rust. However, our iron doors are built to outlive a home and its residents. They are put through a variety of coating steps that involve sandblasting, baked-on anticorrosive primer, hot galvanizing zinc coating, baked-on black epoxy topcoat, clear coat, hand-painted antique finishes, and a final antique coat for long-term protection.

 

Ordering & Shipping

 

How will my iron door be packaged and shipped?

Your new iron doors will be delivered to the end of your driveway at your home. They are shipped in supportive packages made of wood or steel that will protect the door during delivery. The packages are heavily lined with padding to prevent the doors from moving around during shipment, and to prevent scratches or blemishes. When the shipping crate arrives, you can open the crate and remove the padding to check for any damages. If there are any, please report them within 24 hours of delivery and we will return the door without any additional costs. Marking the package as 'damaged' will help ensure there are no problems if damage occurs.

How will I received my iron door?

A truck with a lift gate will lower your door safely to the ground at your home. Once your door arrives to the final shipping terminal, you will be notified to receive the delivery within the next 2 days. You being there ensures that your will have the opportunity to inspect the doors for damage. We recommend 2-4 adults to carry the iron doors, as they are heavy.

How can I track my order?

Once your order is placed, you will receive a tracking number via email to confirm shipment of your iron door. You will also receive a phone call from the shipping company to schedule the appointment for delivery, which is typically within 2 days after the appointment is schedule.

How do I place an order?

To place an order for iron doors, browse through our selections. You can choose 'Shop All Doors' and filter the results you receive based on what type of door you want – single or double, the color or finish, and what type of glass you prefer. Once you select your door, you can review your order and determine shipping costs prior to completing your order.

How quickly will I receive my iron door?

The shipping time varies for the different iron doors available. Estimated shipping can be found on the different product pages. Typically, we ship from 1 day following your order to 10 days following your order. All of our doors are in stock, but any customization can delay the shipping process. However, you will know the estimate shipping time after you make your selections, such as glass and swing of the door. Our goal is to get you a new iron door as soon as possible.

How much does shipping cost?

Shipping costs will vary depending on the size of door you purchase and where you are located. Due to the heavy nature of iron doors, and the intensive packaging they are shipped in, estimated shipping is anywhere from $100 to $600. We provide you with a shipping calculator so that you can see the exact costs of shipping your iron door to you.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. You can use your bank debit card, as long as one of these logos appears on the front.

Do you accept check or money order?

Currently, we do not accept cash or check via mail. In addition, we do not ship Collect on Delivery (COD).

Do you offer special contractor pricing?

We do offer special contractor pricing. If you are interested, please call us to discuss specifics. We do offer volume discounts for qualified contractors, and can help with finding the perfect door for homeowners.

 

About Product

 

What are Iron Doors?

Not only do iron doors add beauty and allow your home to stand out from all the others on the block, but they are the number one choice for homeowners when remodeling. They provide security, keeping your loved ones safe, as they are made from steel. They are in fact, the most durable doors on the market, and provide security that cannot be found with any other door material. To learn more about the components of iron doors, check out 'Anatomy of an Iron Door' on our homepage.

What is the difference between wrought iron and steel?

When referring to iron doors the terms 'steel' and 'wrought iron' used interchangeably. Wrought iron describes the process used to manipulate the iron or steel to create decorative items, such as doors, and is only produced by specialty shops. Wrought iron products you find online are steel products that have been 'wrought' or twisted into decorative elements. Steel and other alloys have replaced the use of traditional wrought iron and provide many advantages.

What is a “rough opening” (R.O.)?

The measurement of the width and height of the door is describe by the term 'rough opening.' In a newly constructed home, this will be the dimensions of the entryway. In a home that is already built, it will be the distance between the inside of the door frame from left to right and the height of the door frame from the header to the subfloor. In most instances, an RO is typically an inch taller and an inch wider than the actual measurement, which leaves ample room for proper installation adjustments.

What is a jamb?

The inside of the iron frame that surrounds the door is known as the 'jamb' or 'doorjamb'. The depth of the jamb is crucial, as you will need a certain wooden frame that the iron doorframe will be mounted to. The jamb depth and the doorframe depth will be the same. If you are using 2x4 lumber, you will need a 6 inch jamb, which gives you 2 inches to properly finish the door, ensuring the iron doorframe and the exterior of your home are flush with one another. If you are using 2x6 lumber, you will need an 8 inch jamb.

Are these heavy doors hard to open?

Iron doors have hinges that are made with heavy-duty roller bearings. This allows them to open and close smoothly with little effort. The doors feel very sturdy, but will glide open with ease. They provide you with the peace of mind knowing that your family is protected with a very secure door.

Do these doors come with a warranty?

The iron doors do have a warranty, which can be found on each product page. Typically, iron door warranties are 10 years long, but exclude installation, weather-stripping, glass, and weathering of the finish. Warranty issues are very rare, as iron doors last a lifetime.

How about energy efficiency?

The doors we offer are insulated with polyurethane foam and double pane, tempered glass. This provides maximum R-value – thermal resistance – and sound reduction. The foam insulation expands to fill all the air space inside the doors, providing substantialenergy efficiency.

Do you have several glass options?

Yes. There are a variety of different options to choose from for the glass behind the iron scrollwork. Each product page will show you which options are available, and if any additional upgrade costs are necessary.

What about door handles and locks?

The iron entry doors are predrilled to fit standard locksets and handles. Hardware preparation specifications are noted in the product details for each door. We can make recommendations on iron door hardware, includingthe best options for the particular iron door you choose.

What are the benefits of an iron (steel) door over a wood door?

Iron doors last a lifetime, whereas wooden doors are prone to warping, rotting, and cracking over a period of time. Sun can also cause damage to both wood and fiberglass doors in a relatively short period of time. Iron doors are resistant to the outdoor elements, including snow, rain, wind, and sun, and can last for many years. In addition, iron doors are much more secure than wooden doors, leaving you less vulnerable to break-ins and burglary.

What about Safety and Security?

Iron doors provide the utmost security and safety for your family. They cannot be broken through with a kick, as wooden doors can. Iron doors are made from 12-gauge steel that is very thick, which prevents and deters break-ins. They provide a sense of a fortified entry, and the hinged glass can be opened without compromising your security, as the iron and locking mechanism are still in place.

 

About the Company

 

Are all of your doors really “in-stock”?

Absolutely! All of our doors are in stock waiting to be customized by you. Customization options include finish color, glass selection, and an extended jamb. Each order is customized then shipped as soon as the door is packaged and placed in the secure shipping crate. Shipping estimates are determined in the 'add to cart' selection found on each product page.

What are your hours of operation?

Our website is available for orders 24/7. Our customer service department is available Monday through Friday from 8am EST to 6pm EST. If we are not immediately available, leave a message and someone will contact you promptly.

How can I get in touch with your customer service team?

If you’d like to reach us, please contact us as we’d love to hear from you!

Phone : 443 864 5143 (call volume can be high, please leave a message if you don’t reach us)

Email: info@regalirondoors.com

What is your return policy?

We only accept returns on approved manufacturer's defects or if the order was fulfilled incorrectly. If you experience a manufacturer defect, please email us at info@regalirondoors.com to process your return request. Once the product defect is approved by a member of our staff, we will reply to your email with options for returning the product. If the door is damaged during shipping, we will refund your money and the shipping company will be responsible for the damaged merchandise. Mark the door as 'damaged' when you sign the bill will help ensure a proper refund. If you wish to return the door for any other reason, you can contact our customer service department to discuss your possible options.

Is your website secure?

Definitely! We handle all of your personal information with top security care. Our site is PCI compliant and our checkout process contains 128 bit SSL encryption. It is secured and tied directly into Authorize.net payment gateway, which is also very secure.

 

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